A digital platform simplifying connections between families, care recipients and qualified providers across Quebec and Ontario.
Each metric is a milestone, proof that what gets measured gets improved.
Deployed in Quebec and Ontario from launch.
Families, care recipients and providers on a single platform.
Optimized flow for urgent requests as well as recurring support.
Aidexpress needed to solve both a human and operational problem: simplifying connections between families, care recipients and qualified home-service providers across Quebec and Ontario.
The challenge was two-sided: supporting operational growth while maintaining a human, smooth and reassuring experience, whether the request is urgent or recurring.
Omnigo designed and built a unified experience that brings all stakeholders onto a single platform.
The product architecture was built to accelerate booking, improve intervention tracking and ease coordination between families, recipients and providers, without sacrificing the human dimension essential to this type of service.
Aidexpress now operates in Quebec and Ontario with a platform that supports operational growth while maintaining a smooth experience for all parties.
Booking is faster, intervention tracking is centralized, and coordination between stakeholders is simplified compared to previous manual processes.
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